Complaints

When approached with issues related to school business (questions and complaints) board members may ask clarifying questions and ask for specific examples. Board members may explain the process for how the information can be dealt with, and will direct individuals to a school official or specific policy, but will not attempt to resolve the issue. It is important to effectively communicate that Floresville ISD and the Board has a desire to resolve all complaints. The most effective approach to resolution is to begin at the source of the issue which would mean an initial conference with the teacher, activity sponsor, or campus administrator.  If the issue cannot be resolved at that level, then the formal complaint process may be initiated. Board members should explain that any involvement beyond what is outlined in policy will require that they recuse themselves should the issue eventually be brought to the board (Policies DGBA, FNG, and GF).